Dental fees include the cost of a highly trained and skilled professional treating your teeth in a hygienic, comfortable environment. They also represent the costs of up-to-date equipment and materials, staff, laboratory fees, infection control measures, premises, utilities and furnishings.
In Australia there is no such thing as a ‘recommended fee’ for any dental treatment. The average fees charged around Australia have been calculated by the Australian Dental Association. We have based the Broadwater Dental fee structure on the average fee structure for Queensland. We will provide you with an itemised account.
Health Funds set their rebates at a level that suits their commercial needs. Those rebates are not related to any recognised fee scale. The responsibility of adequately adjusting rebates lies with the Health Funds.
Broadwater Dental has HICAPS facilities (Health Industries Claims and Payments Service). This is an electronic claims system for private health funds. This enables most health fund members to do a direct health fund claim with no paperwork. This means you only pay the gap on the day.
A patient’s dental records and x-rays are the property of the dentist.
They are a professional’s working notes used in the planning and performing of treatment.
You may seek access to the information held about you and the dentist will provide this access within a reasonable time frame. This access might be by inspection of your dental records at the time of appointment or by special access or copying of information at other times.
There will be no charge made for requesting this information but there may be fees levied just to cover the costs associated with the processing of this request or the copying of information.
Under some state regulations, the owner of the x-ray equipment is required to provide a copy of an x-ray on receipt of a written request from the patient, but at the expense of the patient.
If you are changing dentists, you could give written permission for your new dentist to seek a copy of a record of your treatment from your previous dentist, or request your current dentist to forward them on to your new dentist. It is far better for all records to be forwarded directly from dentist to dentist to prevent the loss of these important records during your move.